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Return Policy

 100% Satisfaction Guarantee and Exchange Policy


We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise. Please inspect goods IMMEDIATELY. Any defects or damages MUST be reported within 5 business days of delivery date. No exceptions. Please keep in mind, PERSONALIZED merchandise cannot be returned or exchanged. Dated items cannot be returned or exchanged after event date regardless if they are defective or damaged, as perfectgroomsmengifts.com cannot be responsible for the use of the merchandise.

Any defective or damaged merchandise you wish to exchange must have an RA NUMBER before returning. Perfectgroomsmengifts.com will gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be reimbursed. Perfectgroomsmengifts.com will pay to ship authorized replacements via UPS ground service only. Please place your gift order at least 3 weeks prior to event date.  This will help alleviate rush-shipping charges.

If you need to exchange an item due to defects or damages please follow the instructions below:

1.    Was the shipping container damaged? If so, you will need to keep the original shipping container for a possible claim to be made with the shipper.

2.   Call 1-847-691-4810  to discuss your options and to receive your RA#.

3.   Place the RA # given (return authorization number) on the outside of the box you are returning so it can be seen clearly by the returns department in our offices. PLEASE NOTE: Any package arriving without a return authorization number will be returned to sender.

4.  Be sure the item you are returning for inspection is packaged properly, as perfectgroomsmengifts.com is not responsible for further damages due to improper return packaging.

5.   You are encouraged to ship your return via a trackable source, as perfectgroomsmengifts.com cannot be responsible to merchandise lost in transit.

 

Perfectgroomsmengifts.com prides itself on excellent customer service and product quality. Each item is hand inspected for quality before it is shipped to you. If you are unsure about a product’s look, weight or quality please feel free to order one without personalization to review prior to placing a large order.  

10% OFF ALL ORDERS OVER $200